These Terms of Service ("Terms") constitute a legally binding agreement between you and Zanara Labs LLC, a Florida limited liability company doing business as Koneksyon ("Koneksyon," "we," "us," or "our"), governing your access to and use of the Koneksyon platform, including mobile applications, websites, AI systems, communication tools, subscriptions, and related services.

By creating an account, accessing, downloading, installing, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms, our Privacy Policy, Community Guidelines, Safety Guidelines, and all related policies.

Koneksyon is a Caribbean-inspired dating and social connection platform built around intentional, respectful, and authentic relationships. Designed with culture, community, and trust at its core, Koneksyon creates a safe and welcoming space where users can build real relationships — whether friendships, networking opportunities, or romantic connections.

The name Koneksyon comes from Haitian Creole, meaning "connection" in English, reflecting the platform's mission to bring people together through genuine interactions and meaningful experiences. Koneksyon is open to everyone.

"Services" refers to the Koneksyon platform and all related products and offerings.

"User" means any person accessing or using the Services.

"User Content" includes messages, photos, videos, profile information, audio, metadata, and all uploaded content.

"Affiliates" means subsidiaries, licensors, contractors, service providers, partners, successors, and assigns of Zanara Labs LLC.

You must be at least eighteen (18) years old and legally permitted to use dating or networking services. Users subject to sanctions, export restrictions, or prior bans may not use the Services. Koneksyon may request age verification, government identification, biometric verification, or additional documentation at any time.

You agree to provide accurate and truthful account information. You may not impersonate others, create fake profiles, or create accounts on behalf of another person without authorization.

You are solely responsible for maintaining account confidentiality and all activities occurring under your account. Koneksyon is not responsible for unauthorized account access, phishing attacks, credential theft, or user negligence.

Koneksyon may require profile completion, approved profile photos, identity verification, moderation approval, and compliance with Community Guidelines. Koneksyon reserves the right to limit visibility, restrict features, suspend accounts, or remove profiles that do not meet platform requirements.

Koneksyon may use automated systems, AI technologies, facial comparison systems, third-party verification providers, behavioral analysis, and manual review to verify users.

Verification systems reduce risk but do not guarantee user identity, authenticity, safety, intentions, conduct, or compatibility. Koneksyon does not conduct criminal background checks on users.

Users must interact respectfully, lawfully, authentically, and responsibly both on and off the platform. Violations may result in warnings, feature restrictions, visibility limitations, suspensions, permanent bans, or legal action.

Users may not engage in harassment, hate speech, threats, scams, impersonation, stalking, exploitation, financial solicitation, cryptocurrency schemes, phishing, fraud, scraping, automation, or malicious conduct.

Users may not manipulate algorithms, use bots or AI agents, reverse engineer the platform, upload malware, bypass moderation systems, or create duplicate accounts after bans.

Users may not upload content that is illegal, sexually explicit, exploitative, hateful, violent, misleading, infringing, harmful, deceptive, or dangerous.

Koneksyon may remove content immediately and without notice.

By uploading content, you grant Koneksyon and Zanara Labs LLC a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to host, store, display, reproduce, distribute, modify, analyze, moderate, process, and use User Content for platform operation, safety, moderation, fraud prevention, AI systems, marketing, and platform improvement.

Koneksyon reserves the right, but not the obligation, to monitor, review, moderate, restrict, suppress, remove, investigate, limit visibility of, demonetize, suspend, or terminate accounts, content, messages, interactions, or access to portions of the Services.

Enforcement may occur with or without notice and for any reason including safety, operational, reputational, fraud prevention, moderation, legal compliance, or business purposes.

Koneksyon may monitor, analyze, review, preserve, store, moderate, or disclose communications exchanged through the Services for moderation, safety, investigations, fraud prevention, legal compliance, operational purposes, and AI system training.

Koneksyon may use artificial intelligence, machine learning systems, recommendation engines, ranking systems, and automated moderation technologies.

AI systems may generate inaccurate or unexpected outcomes. Koneksyon does not guarantee compatibility, visibility, engagement rates, communication success, or relationship outcomes.

Koneksyon does not guarantee user identity, conduct, intentions, authenticity, safety, compatibility, or relationship outcomes.

Users interact at their own risk. Koneksyon has no duty to monitor every interaction, verify every statement, or prevent all misconduct.

Koneksyon is not responsible for offline meetings, travel arrangements, financial transactions, gifts, romantic relationships, assaults, emotional harm, sexually transmitted infections, pregnancy, property damage, or criminal conduct occurring between users.

Certain features may require payment including subscriptions, boosts, premium visibility, likes, virtual goods, and digital items.

Subscriptions may automatically renew unless canceled. Digital items have no cash value, are non-transferable, revocable, may expire, and are generally non-refundable.

Except where required by law, all purchases are final and non-refundable. Koneksyon may deny refund requests involving fraud, abuse, policy violations, or chargeback misuse.

The Services may integrate third-party systems including payment processors, cloud providers, analytics providers, AI vendors, mapping services, verification providers, and mobile platforms. Koneksyon is not responsible for third-party systems, services, outages, or policies.

All platform software, branding, graphics, logos, interfaces, algorithms, systems, and technology belong to Zanara Labs LLC or its licensors. Users may not reproduce, reverse engineer, modify, exploit, or distribute platform technology without written permission.

Koneksyon respects intellectual property rights and may remove allegedly infringing material. Repeat infringers may be permanently removed from the platform.

If you believe content on the Services infringes your copyright, submit a DMCA notice including:

• Your full legal name and contact information
• Identification of the copyrighted work
• Identification of the allegedly infringing material
• A good-faith statement that the use is unauthorized
• A statement under penalty of perjury that your notice is accurate
• Your physical or electronic signature

Send DMCA notices to: support@koneksyondatingapp.com

Use of the Services is governed by the Koneksyon Privacy Policy. By using the Services, users consent to the collection, storage, analysis, processing, and sharing of information as described therein.

Users agree to defend, indemnify, and hold harmless Koneksyon, Zanara Labs LLC, and its affiliates from claims, damages, liabilities, losses, expenses, and legal fees arising from user conduct, user content, violations of law, or violations of these Terms.

Koneksyon may suspend, restrict, investigate, limit visibility of, demonetize, or terminate accounts at any time, with or without notice, and for any reason including safety, legal compliance, fraud prevention, moderation, operational concerns, reputational concerns, or business purposes.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Disputes shall be resolved through binding individual arbitration. Users waive the right to jury trials, class actions, representative proceedings, and class arbitrations. Eligible claims may proceed in small claims court where permitted by law.

Koneksyon is not liable for delays, interruptions, failures, or damages caused by cyberattacks, outages, internet failures, natural disasters, labor disputes, pandemics, infrastructure failures, governmental actions, or third-party disruptions.

International Use (28): Users outside the US are responsible for compliance with local laws and consent to data processing in the United States and other jurisdictions.

Electronic Communications (29): Users consent to receive electronic communications including agreements, notices, policy updates, moderation notices, safety alerts, and marketing communications.

Changes to Terms (30): Koneksyon may modify these Terms at any time. Continued use constitutes acceptance of revised Terms.

Severability (31): If any provision is found unenforceable, remaining provisions remain enforceable.

No Waiver (32): Failure to enforce any provision does not waive Koneksyon's right to enforce it later.

Assignment (33): Koneksyon may assign these Terms in connection with mergers, acquisitions, financing, or asset sales.

Survival (34): Liability limitations, arbitration, indemnification, intellectual property protections, and dispute resolution provisions survive termination.

Entire Agreement (35): These Terms, together with the Privacy Policy, Community Guidelines, Safety Guidelines, and related policies, constitute the complete agreement.

Minors & COPPA (38): The Services are strictly for adults 18+. Koneksyon does not knowingly allow minors to use the platform or collect their data.

App Store Compliance (39): These Terms are between you and Koneksyon — not Apple or Google. Platform providers have no support or maintenance obligations.

GDPR (40): EEA and UK users have rights including access, correction, deletion, restriction, portability, and withdrawal of consent under applicable data protection laws.

California Privacy (41): California residents have rights under CCPA/CPRA including access, deletion, correction, and limiting use of sensitive personal information. Contact: support@koneksyondatingapp.com

Subscription Cancellation (42): Cancel anytime through device settings. Deleting the app does not cancel subscriptions. Payments are generally non-refundable except where required by law.

Law Enforcement (43): Koneksyon may preserve or disclose information to comply with law, respond to legal requests, or protect users and the public.

Repeat Offenders (44): Koneksyon maintains zero tolerance for safety violations, fraud, exploitation, harassment, or repeated policy violations. Enforcement may include permanent bans and device blocks.

Koneksyon — operated by Zanara Labs LLC
Florida, United States

Support & Legal: support@koneksyondatingapp.com

Privacy: privacy@koneksyondatingapp.com