1.1 Who We Are
Koneksyon is a Caribbean-inspired social connection platform for personal intentions, friendships, professional opportunities, creators, entrepreneurs, community experiences, events, K-Letters, and other meaningful connections. The app is open to eligible adults and is available in Haitian Kreyol, French, Spanish, and English. The platform is built and operated by Zanara Labs LLC, a Florida limited liability company.
1.2 Purpose of This Privacy Policy
This Privacy Policy explains what personal information Koneksyon collects from you, how we collect it, how we use it, how we store it, how long we keep it, when and with whom we share it, and what rights and choices you may have. This policy is written to reflect exactly what our systems actually collect and store, not general approximations. It is designed to be accurate, complete, and legally protective of both users and Zanara Labs LLC.
1.3 Scope
This policy applies to all users of the Koneksyon mobile application on iOS and Android and to related Koneksyon services. It covers account creation, authentication, onboarding, profiles, identity verification, photo moderation, Intentions, Opportunities, Experiences, discovery, Sparks and Priority Konekts, contextual requests, messaging, Events, event communities, K-Letters, Blind Koneksyon, Pop & Konekt rooms, date proposals, Konekt+ and Premium features, support, moderation, reporting, blocking, billing, privacy controls, account deletion, and privacy requests.
1.4 Acceptance
By creating a Koneksyon account, completing onboarding, checking an agreement box, or continuing after a required policy update, you confirm that you have reviewed and accepted this Privacy Policy. We may record your user ID, acceptance timestamp, policy version, platform, app version, device information, and IP-derived technical information where available. Acceptance records are retained for as long as reasonably necessary to demonstrate compliance, resolve disputes, prevent abuse, or establish, exercise, or defend legal claims, subject to applicable law.
1.5 Relationship to Terms of Service
This Privacy Policy is incorporated into and forms part of the Koneksyon Terms of Service. Capitalized terms not defined in this policy have the meaning given in the Terms of Service.
2.1 Account and Authentication Information
When you create an account, we collect and store: email address — used for authentication, account recovery, and communications; password — stored in encrypted form via Supabase Auth; never stored in plain text; date of birth — stored as your birthdate and used to confirm you are at least 18 years old; account creation timestamp; account status — active, paused, or deleted; pause reason and pause timestamp, if applicable; deletion flag, deletion reason, and deletion timestamp, if applicable; last seen timestamp; and expo push token — used to deliver in-app push notifications to your device.
2.2 Profile Information You Provide
During onboarding and profile editing, we collect the following profile fields, which are stored in both flat profile columns and a structured profile data object: first name; gender; what you are looking for (relationship goal); bio or personal description; cultural roots and Caribbean or Haitian background (haitian_origin field); languages spoken, including Haitian Creole and other Caribbean languages; language mode preference for the app experience; energy level and lifestyle attributes; music preferences; food preferences; love language; profile completion status; premium status and admin status; verification status — unverified, pending, verified, or rejected; and verification required flag. Some of this information — particularly cultural background, Haitian or Caribbean origin, ethnic identity signals, gender identity, and personal preferences — may be considered sensitive personal information under applicable privacy laws including GDPR and certain US state laws. By voluntarily providing this information, you explicitly consent to its collection and processing as described in this policy.
2.3 Privacy and Visibility Settings
We store your privacy preferences, which control how your profile appears to other users: show age — whether your age is displayed on your profile; show distance — whether your approximate distance is shown in discovery; show online status — whether other users can see when you are active; show read receipts — whether message read receipts are visible to the other party; and hidden from discovery — whether your profile appears in other users' discovery feeds.
2.4 Location Information
We collect location data in two ways. First, precise GPS coordinates (latitude and longitude) — collected if you grant location permissions on your device during onboarding or later through app settings. These coordinates are stored directly in your profile as live_latitude and live_longitude. Second, self-reported location — the country and city you enter manually during onboarding, including the country code, city region, and whether the source was device GPS or manual input. Location data is used to support discovery, making connections, and proximity-based features. If you deny location permissions, you may still use the app with manually entered location, though some proximity features may be limited. You may update or remove your location information through your profile settings.
2.5 Discovery Modes and Preferences
We collect settings used to configure discovery across Intentions, Opportunities, and Experiences. This may include your active connection mode, age range, gender preference, relationship-goal preference, distance radius, distance unit, culture preference, worldwide-discovery setting, verified-only setting, professional roles, industries, collaboration purposes, work modes, experience levels, languages, and related filters. Some filters require Premium. Opportunity-only users may configure professional discovery without being required to update dating-specific preferences.
2.5A B-Konekt Profile and Networking Information
If you use B-Konekt, we may collect, store, process, display, and moderate business, networking, creative, collaboration, mentorship, event, and community profile information you choose to provide. This may include your B-Konekt visibility setting, category, headline, services or offer type, industries, collaboration interests, what you are looking for, availability, contact preferences, location, photos, and related profile details. B-Konekt information is stored in your profile data and may be visible to other users depending on your settings, feature availability, moderation status, and platform safety rules.
2.6 Profile Photos and Media
When you upload profile photos, we collect and store: the image file, stored in our secure cloud storage; the storage bucket name and file path for each photo; whether the photo is your primary profile photo; the display position of the photo on your profile; moderation status — pending, approved, or rejected; quality score and face count from automated photo analysis; whether the photo is blurred pending review; moderation notes, rejection reason, and detailed moderation data, if applicable; and upload timestamp. Only approved photos are displayed in discovery and on your public profile. Photos that do not meet our Community Guidelines may be rejected. Repeated photo violations may result in account-level enforcement.
2.7 Identity Verification Data
Koneksyon requires identity verification before users can fully access the platform. During the verification process, we collect: selfie image or verification submission, stored securely; verification status on your profile — unverified, pending, verified, or rejected; verification selfie file path; verification submission timestamp; verification rejection reason, if applicable; verification review timestamp; and reviewer notes from the verification_requests table, if applicable. Verification data may be processed using automated AI systems including image comparison technology, and by human review where appropriate. This data is used to reduce impersonation, fake profiles, and fraud. Koneksyon does not conduct criminal background checks on users.
2.8 Slides, Likes, and Connection Activity
We record your sliding, liking, and connection activity in detail: slides table — records every slide action, the target user, the action taken (like or pass), whether it was a Spark, and the timestamp; likes table — records mutual like events between users with timestamps; daily counters — tracks how many slides and Sparks you have used each day, any penalty slides applied, pass streaks, first slide time, and slide window expiration; and connections table — created when two users mutually like each other; records both user identities, connection timestamp, connection vibe, icebreaker prompt, roots connection, language mode, and first message suggestion. This data powers connection detection, prevents duplicate slide actions, manages daily slide and Spark limits for free users, and personalizes your experience.
2.9 Message Requests
Before a connection is established, users may send contextual Konekt or message requests. We may store the sender and recipient identifiers; first-message content; request status; request and response timestamps; request context; selected purpose; selected intention or opportunity group; and limited metadata used to display and process the request. Purposes may include collaboration, advice, services, hiring, partnership, mentorship, sponsorship, creative projects, networking, or personal connection. We use this information to deliver requests, prevent duplicates and spam, display the purpose to recipients, create a connection after acceptance, and investigate misuse.
2.10 Messages and Chat Data
We store the full content of messages exchanged between connected users, including: message text content; sender identity and connection association; message timestamp and last updated timestamp; reply-to relationship — if the message is a reply to a prior message; original message text before edits, if a message was edited; edit timestamp, if applicable; whether the message has been deleted, who deleted it, when, and for whom (deletion scope: none, self, everyone, or moderation); array of user IDs for whom the message is deleted; moderation note, if the message was reviewed or actioned by our team; and message seen timestamp and the identity of the user who saw it. Messages may be reviewed by our moderation systems for safety and policy enforcement as described in our Terms of Service. Free users may edit messages within 1 minute of sending. Premium users have 5 minutes. Admin users have no edit time limit.
2.11 Date Proposals and Safety Acknowledgements
Koneksyon includes a date proposal feature. When you send or respond to a date proposal, we collect: the connection the proposal is associated with; the proposal creator and recipient identities; proposed date, time, timezone, and vibe; proposed setting, budget, location mode, and location label; the invite note and any generated idea text; whether the proposal was created by a premium or admin user; proposal status — pending, accepted, declined, or countered; proposal expiration timestamp; and all proposal actions with timestamps and action payloads. Before a date proposal is submitted, both users must complete a safety acknowledgement. We log each acknowledgement separately in our date_safety_acknowledgements and date_safety_logs tables, recording the user identity, connection identity, proposal identity, context, app version at the time of acknowledgement, and the timestamp. This record confirms that both users reviewed our safety guidelines before meeting.
2.12 Konekt+ and Premium Visibility
Koneksyon offers Konekt+ features that increase your profile visibility in discovery. When you activate Konekt+, we collect and store: Konekt+ activation timestamp and expiration timestamp; Konekt+ duration in minutes; views and likes gained during Konekt+; the source of the Konekt+ activation (purchase, grant, etc.); and your current Konekt+ inventory (remaining activations available).
2.13 Credits and Transactions
We maintain a credit system for Konekt+ and Sparks. We collect: your current credit balance for Konekt+ credits and Spark credits; a full transaction ledger recording every purchase, spend, refund, and admin grant; and for each transaction: credit type, transaction type, amount, balance after the transaction, payment provider, provider transaction ID, price in USD, and a reference to the feature that consumed the credit.
2.14 Subscriptions and Entitlements
If you subscribe to Koneksyon Premium, we collect and store: subscription provider — Apple, Google, or other; subscription status and current period end date; entitlement record confirming premium status; and premium flags on your profile updated in real time. Premium status controls access to extended messaging, advanced discovery, longer message edit windows, and other premium capabilities.
2.15 Support Requests
When you submit a support request through the app, we collect: your email address and phone number; the support category; the subject line and full message content; any screenshots or attachments you upload, stored securely; the status, priority, and source of your request; and internal notes, assignment, admin replies, and timestamps of all activity. Support request data is used to respond to your inquiry, investigate issues, and improve the Service.
2.16 Blocks and Reports
If you block or report another user, we record: the identities of both users involved; for reports: the reason and any additional details you provide; timestamps of the block or report; and moderation outcome, if applicable. This data is used to protect you and other users, support safety investigations, and enforce our Community Guidelines.
2.17 Notifications
We store in-app notifications sent to your account. For each notification we record the notification type, title, body text, associated data payload, whether you have read it, and the creation timestamp. Notification types include connection alerts, message notifications, date proposal updates, moderation alerts, and system announcements.
2.18 Terms of Service and Privacy Policy Acceptance
We may maintain records of your acceptance of the Terms of Service, Privacy Policy, Community Guidelines, Cookie Policy, feature-specific rules, and later policy versions. These records may include your user ID, acceptance timestamp, policy version, platform, app version, device information, and IP address where available. We retain acceptance records for as long as reasonably necessary to demonstrate compliance, resolve disputes, prevent fraud or repeat abuse, maintain transaction and safety records, or establish, exercise, or defend legal claims, subject to applicable law.
2.19 Device and Technical Data
We may collect device type, operating system, app version, IP address, crash logs, diagnostic data, and other technical signals. This information is used for security, reliability, fraud prevention, and analytics.
2.12A Events and Event Participation
When you browse, submit, like, save, express interest in, attend, comment on, join a group relating to, or report an Event, we may collect Event titles, descriptions, images, categories, dates, times, timezones, venues, addresses, location coordinates, organizer information, ticket or external links, age restrictions, visibility, approval and moderation status, and policy acceptance records. We may also store your attendance state, whether you share your profile with attendees, selected connection purposes such as enjoying the Event, meeting friends, networking, collaborating, business opportunities, or meeting someone, plus Event likes, comments, group membership, group messages, requests, reports, and moderation records.
2.12B K-Letters and Blind Koneksyon
When you create, receive, save, accept, pass, report, or participate in a K-Letter or Blind Koneksyon session, we may collect sender and recipient identifiers; public letter code; title and body; language; mood; intention; region scope; word count and content hash; authorship confirmation; policy versions and acceptance timestamps; moderation status and review information; delivery, opening, response, expiration, and status timestamps; blind-session state, reveal stage, message count, deadlines, inactivity information, closure reason, reveal choices, messages, reports, blocks, and related safety records. This information is used to operate the feature, manage timed sessions and reveal rules, moderate content, investigate reports, and protect users.
2.12C Pop & Konekt Rooms
For Pop & Konekt, we may collect the host identifier, room title and intention, age range, gender preference, location and location source, room type, participant limit, round settings, room status, creation and activity timestamps, participant identifiers, roles, participation state, join and leave times, reports, and moderation records. We use this information to operate rooms, determine eligibility, manage participation, enforce limits, investigate reports, and improve safety.
2.16A Reports, Blocks, Dismissals, and Safety Records
When you report, block, pass, dismiss, or hide a person or item, we may store your account identifier; the affected account or content identifier; content type; reason; optional details; timestamps; review status; moderator information; whether content was hidden from your feed; and actions taken concerning a match, request, session, room, message, Event, or other item. Reports and related evidence may be retained after account deletion where reasonably necessary for safety, fraud prevention, legal compliance, dispute resolution, or repeat-offender enforcement.
2.20 AI and Verification Signals
We may store technical and moderation signals associated with identity and photo integrity, including verification scores, automated-check timestamps, verification notes, auto-approval state, manual-review state and reason, verified-photo count, photo hashes or identifiers, and reasons for reverification. These signals help detect impersonation, suspicious photo replacement, duplicate images, and other safety concerns. A verification result is a limited platform trust signal and is not a criminal, professional, financial, or government background check.
3.1 To Provide and Operate the Service
We use your information to create and maintain your account, display your profile in discovery, power the connection system, enable messaging and date proposals, process Konekt+ and premium features, and deliver all core app functionality.
3.2 To Verify Your Identity
We use verification data to confirm you are a real person, reduce fake profiles and impersonation, prevent fraud, and gate access to full platform features until verification is completed.
3.3 To Power Discovery, Connections, and Recommendations
We use your profile information, cultural background, Caribbean roots, location, preferences, activity, slide history, and verification status to populate your discovery feed and identify potential connections. Discovery results are filtered server-side based on your preferences, our Community Guidelines, and your hidden-from-discovery setting. Connection records include culturally relevant metadata such as roots connection and language mode to enrich the experience.
3.3A To Operate B-Konekt
If you use B-Konekt, we use your B-Konekt information to operate networking, business, creative, collaboration, mentorship, event, and community connection features; display relevant B-Konekt profiles; support search, filtering, and recommendations; help users understand what other users offer or are looking for; support safety and moderation; investigate reports; prevent misuse; and improve the B-Konekt experience.
3.4 For Safety and Moderation
We use your information to detect scams, spam, fraud, abuse, impersonation, harmful content, and violations of our Terms of Service or Community Guidelines. We may review reports, moderate photos and messages, investigate safety incidents, and take enforcement action including warnings, feature restrictions, suspensions, and permanent bans.
3.5 To Enforce Our Policies and Prevent Re-registration
We use account status data, moderation records, ban records, and the banned_identifiers table to enforce our Terms of Service and Community Guidelines, including preventing banned users from creating new accounts using the same email address, phone number, or device identifier.
3.6 For Subscription, Credit, and Billing Management
We use subscription, entitlement, credit balance, and transaction data to manage premium feature access, enforce daily slide and Spark limits for free users, process payments, maintain accurate credit ledgers, and handle billing-related communications and disputes.
3.7 To Deliver Notifications
We use your expo push token and notification preferences to deliver in-app and push notifications, including connection alerts, message notifications, date proposal updates, moderation notices, and system announcements.
3.8 To Improve the Service
We use technical and usage data to analyze how the app is used, fix bugs, improve moderation quality, measure feature performance, and develop new features.
3.9 For Legal and Compliance Purposes
We may use your information to comply with applicable laws, respond to lawful requests from legal authorities, resolve disputes, investigate policy violations, enforce our Terms of Service, and protect users, Koneksyon, and Zanara Labs LLC from legal liability.
3.10 Legal Basis for EEA and UK Users (GDPR)
For users in the European Economic Area or United Kingdom, we process your personal information under one or more of the following legal bases: contractual necessity — processing required to provide the Service you signed up for; legitimate interests — safety operations, fraud prevention, moderation, enforcement, and platform improvement, where these interests are not overridden by your rights; consent — for sensitive personal information such as cultural identity, Haitian origin, and gender identity; for precise location processing; and for identity verification data; and legal obligation — where processing is required to comply with applicable law.
3.3B To Operate Events and Community Experiences
We use Event activity, attendance purposes, room participation, K-Letters, blind-session data, and related interactions to deliver community experiences, manage eligibility and deadlines, show relevant content, support event communities, prevent abuse, and improve product safety and reliability.
3.3C Context-Aware Discovery and Presentation
We may present different profile fields and recommendations depending on whether a profile is viewed through Intentions, Opportunities, Events, Requests, K-Letters, Pop & Konekt, or another feature. We use selected goals, professional interests, languages, culture, location, prior interactions, blocks, reports, verification status, activity, and subscription entitlements to determine eligibility and ranking. We do not guarantee that a recommendation reflects identity, compatibility, qualifications, safety, or suitability.
4.1 With Other Users
Your public profile — including your approved photos, first name, age (if enabled), bio, cultural background, Caribbean roots, preferences, and other selected profile fields — may be visible to other users in discovery and on your profile. Messages you send are visible to the recipient. Connection metadata including roots connection and language mode may be visible to your connection.
4.1A B-Konekt Visibility
B-Konekt information you choose to provide may be visible to other users in B-Konekt surfaces, search results, profile previews, messages, or other networking and community features. This may include your name, approved photos, location, B-Konekt category, headline, services, industries, collaboration interests, availability, contact preferences, and other B-Konekt profile details. You should not post sensitive, confidential, financial, medical, legal, or private business information that you do not want other users to see.
4.2 With Service Providers
We share information with trusted third-party service providers who help us operate the platform. These include: Supabase, Inc. — our primary database, authentication, and cloud storage infrastructure provider, based in the United States. All user data including profile information, messages, photos, verification data, and transaction records is stored on Supabase infrastructure. Supabase processes data on our behalf under a data processing agreement and is not permitted to use your data for any purpose other than providing services to Koneksyon; payment processors — Apple App Store, Google Play, and other providers who handle subscription and credit purchase transactions; push notification providers — used to deliver notifications to your device; analytics and crash reporting tools — used to monitor app stability and usage patterns; and identity verification technology providers — used to support our verification review process. All service providers are contractually required to protect your information and use it only for the purposes for which we engage them.
4.3 For Safety and Legal Disclosures
We may disclose your information where reasonably necessary to investigate abuse, enforce our policies, prevent fraud, protect users, respond to lawful legal process or government requests, comply with legal or regulatory obligations, or prevent imminent harm to any person. We may report suspected illegal activity, child exploitation, human trafficking, or other serious violations to law enforcement or appropriate authorities without prior notice to you.
4.4 In Connection With Business Transfers
If Koneksyon or Zanara Labs LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, user information may be transferred as part of that transaction, subject to applicable privacy law. We will notify users of any such transfer where required by law.
4.5 California — Do Not Sell or Share
We do not sell personal data in exchange for money. However, certain data sharing with service providers, analytics tools, or technology partners may be characterized as a sale or sharing under California privacy law (CCPA/CPRA). Where required by applicable law, you may request to opt out of such sharing by contacting us at privacy@koneksyondatingapp.com.
4.6 We Do Not Share for Advertising
Koneksyon does not share your personal information with third-party advertisers or data brokers for advertising purposes. We do not serve targeted advertising within the app.
4.1B Contextual Profile and Activity Visibility
Depending on the feature and your settings, other users may see approved photos, first name, age where enabled, location, languages, culture and roots, personal Intentions, professional Opportunity information, roles, offers, needs, industries, current projects, availability, verification badges, Event attendance status, Event connection purposes, request purpose, letter content before identity reveal, room participation, and other information you choose to make available. Do not publish trade secrets, financial credentials, immigration documents, government identification numbers, private medical information, or confidential information you do not want other users to see.
5.1 Active Accounts
We retain your personal information for as long as your account is active and for as long as reasonably necessary to operate the Service, maintain platform safety, manage disputes, prevent fraud and abuse, and comply with legal obligations.
5.2 After Account Deletion
When you delete your account, your profile is marked as deleted and your personal information begins the deletion process. However, certain information is retained after deletion for legitimate legal, safety, and operational reasons, including: moderation records and safety investigation data; identity verification data for fraud prevention and repeat-offender enforcement; ban records and banned identifier records to prevent re-registration; blocks and reports for safety and moderation continuity; support request records; Terms of Service and Privacy Policy acceptance records — retained permanently; date safety acknowledgement logs; payment, billing, and credit transaction records where required by applicable law; and legal compliance records.
5.3 Messages After Account Deletion
Messages you sent to other users may remain visible to those users after you delete your account, unless you deleted those specific messages before account deletion. Deleted messages are flagged as deleted and not displayed, but deletion records may be retained for moderation purposes.
5.4 Formal Deletion and Privacy Requests
Users may submit formal data deletion or export requests under applicable privacy laws including GDPR and CCPA. Such requests are tracked in our gdpr_requests table and reviewed by our team. We may verify your identity before fulfilling a request. Deletion may be denied or limited where retention is required by applicable law, necessary to prevent harm, or necessary to enforce our policies against repeat offenders.
6.1 In-App Controls
You may update your profile information, dating preferences, discovery settings, privacy visibility settings (age, distance, online status, read receipts), location information, and hidden-from-discovery status at any time through the app.
6.2 Account Deletion
You may request deletion of your account through the app. Deletion will flag your profile and begin the deletion process as described in Section 5. Certain information may be retained as described above.
6.3 General Privacy Rights
Depending on your location, you may have the following rights regarding your personal information: right to access — request a copy of the personal information we hold about you; right to correction — request correction of inaccurate or incomplete information; right to deletion — request deletion of your personal information, subject to legal and safety exceptions; right to restriction — request that we limit processing of your information in certain circumstances; right to object — object to certain processing activities, including those based on legitimate interests; right to data portability — receive your information in a structured, machine-readable format where technically feasible; right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing; and right to appeal — challenge certain privacy decisions we make about your information.
6.4 California Rights (CCPA / CPRA)
California residents have rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what categories of personal information we collect, request deletion, request correction, limit certain uses of sensitive personal information, and request information about data disclosures. To exercise these rights, contact us at privacy@koneksyondatingapp.com. We will verify your identity before fulfilling any request.
6.5 EEA and UK Rights (GDPR)
Users in the European Economic Area or United Kingdom may exercise their rights under the General Data Protection Regulation by contacting us at privacy@koneksyondatingapp.com. We will respond within the timeframe required by applicable law. If you are unsatisfied with our response, you may lodge a complaint with your local supervisory authority.
6.6 Washington and Nevada — Consumer Health Data Rights
Residents of Washington and Nevada may have additional rights regarding consumer health data under applicable state law. To exercise these rights, contact us at privacy@koneksyondatingapp.com.
6.7 How to Submit a Privacy Request
To exercise any privacy right, submit a request to privacy@koneksyondatingapp.com. Include your full name, the email address associated with your account, and a clear description of your request. We may verify your identity before processing your request. We aim to respond within 30 days, or within the timeframe required by applicable law.
7.1 Security Measures We Use
We use reasonable technical and organizational measures designed to protect personal information. Depending on the system and data category, safeguards may include encrypted authentication credentials, row-level security and ownership checks, role-based access controls, server-side validation, restricted storage buckets, limited privileged functions, rate limits, audit and moderation records, access logging, and secure infrastructure provided by Supabase and other service providers. No safeguard eliminates all risk, and security controls may evolve as the Service changes.
7.2 No Absolute Security Guarantee
No system is completely secure. While we implement strong safeguards, we cannot guarantee that unauthorized access, cyberattacks, data breaches, or other security incidents will never occur. If a data incident occurs that affects your information, we will investigate, contain, and mitigate the incident, and notify affected users or relevant authorities where required by applicable law.
7.3 Your Responsibility
You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. If you believe your account has been compromised, contact us immediately at privacy@koneksyondatingapp.com.
8.1 Automated Photo Moderation
Profile photos are processed by automated systems that assess photo quality, count faces, detect inappropriate content, and assign moderation status. These systems use AI-assisted image analysis. A photo's quality score and face count are stored and may influence moderation outcomes. Human review may also occur, particularly for edge cases and appeals.
8.2 Identity Verification AI
Our identity verification process uses automated image comparison technology to compare your selfie submission against your profile photo and assess authenticity. Automated decisions from verification systems may be subject to human review. Verification outcomes affect your access to platform features.
8.3 Discovery and Connection Algorithms
Our discovery system uses automated logic to surface profiles based on your preferences, location, cultural background, Caribbean roots, activity, and other factors. Connection records are enriched with algorithmically generated metadata including roots connection, language mode, icebreaker prompts, and first message suggestions.
8.4 Safety and Abuse Detection
We may use automated systems to detect spam, fraudulent accounts, prohibited conduct, and policy violations. These systems may affect your profile visibility, feature access, or account status. Automated enforcement decisions may be reviewed by human moderators.
8.5 Your Rights Regarding Automated Decisions
Where required by applicable law, including GDPR Article 22, you may have the right to request human review of automated decisions that significantly affect you, including verification decisions and moderation actions. To request human review of an automated decision, contact privacy@koneksyondatingapp.com.
9.1 Adults Only — 18 and Over
Koneksyon is strictly for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Date of birth is collected at account creation and used to enforce this age requirement.
9.2 Discovery of Minors
If we discover that a minor has created an account or submitted personal information, we will immediately remove the account, delete associated information where appropriate, and may take additional enforcement action including reporting to appropriate authorities where required by law. Users who misrepresent their age may be permanently banned and their identifier may be added to our banned identifiers list to prevent re-registration.
10. International Data Transfers
Koneksyon is operated by Zanara Labs LLC in the United States. Information may be stored or processed in the region configured for Koneksyon's Supabase project and in other locations where Supabase, mobile-platform providers, payment providers, moderation vendors, notification providers, or their subprocessors operate. If you use the Service from outside the United States, your information may be transferred to jurisdictions with different privacy protections. Where required, we rely on contractual, organizational, technical, or other lawful transfer safeguards.
11. Consumer Health Data (Washington and Nevada)
This section supplements this Privacy Policy and applies specifically to residents of Washington and Nevada where consumer health data privacy laws are in effect. We do not intentionally collect data that we believe constitutes consumer health data. However, because the definition of consumer health data is broad in some jurisdictions, certain information we collect — such as personal preferences, identity attributes, behavioral data, or cultural identity information — may be characterized as consumer health data under applicable state law. Where applicable law requires, we may share such information only with: other users — when you voluntarily share information on your public profile; service providers — including Supabase and other providers who operate the platform on our behalf; legal authorities — where required by law or to protect safety; and parties to a corporate transaction — in connection with a merger, acquisition, or asset sale. You may exercise your applicable rights under Washington or Nevada consumer health data law by contacting us at privacy@koneksyondatingapp.com.
12. Analytics and Tracking
We may use analytics tools, crash reporting systems, and performance monitoring services that collect device identifiers, usage behavior, interaction patterns, and related technical signals. This data is used to improve app stability, understand how users interact with the platform, and develop new features. Koneksyon does not display third-party advertisements in the app and does not share your personal information with advertising networks or data brokers for advertising purposes.
13. Limitation of Liability and Disclaimer
To the maximum extent permitted by applicable law, Koneksyon, Zanara Labs LLC, and its affiliates, officers, employees, contractors, and service providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the collection, use, storage, or disclosure of your personal information, except where such liability cannot be excluded by law. Nothing in this Privacy Policy creates any warranty that the Service is free from security vulnerabilities, unauthorized access, or data loss. Users accept the inherent risks of providing personal information in connection with digital services.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our data practices, new features, legal requirements, or other developments. When we make material changes, we will notify you through the app or by other reasonable means before the changes take effect. The effective date at the top of this policy will always reflect the most recent revision. Your continued use of the Service after an updated policy becomes effective constitutes your acceptance of the revised version, unless applicable law requires a different form of consent. For material changes affecting how we process sensitive information, we may seek your active consent where required by law.
15. Contact and Privacy Requests
For all privacy-related questions, data access requests, deletion requests, or other privacy inquiries, contact us at: Privacy Email: privacy@koneksyondatingapp.com; Legal Entity: Zanara Labs LLC, Florida, United States; and General Support: support@koneksyondatingapp.com. We aim to acknowledge all privacy requests within 5 business days and to respond fully within 30 days, or within the timeframe required by applicable law, whichever is shorter. This Privacy Policy was prepared for Koneksyon, operated by Zanara Labs LLC. It should be reviewed by licensed legal counsel before any large-scale commercial launch or expansion into new jurisdictions.